Service Vision - 01483 711300

  • ServiceVISION Mystery Shopped 2800 locations to test the levels of staff knoweldge within leading high street mobile phone companies. During this activity, we found that only 37 members of staff could demonstrate the expected product information!

  • A recent campaign showed that 32% of people interviewed, did not notice any in-store POS advertising our clients brand!

  • Recent research has identified that 86% of UK consumers quit doing business with a company because of a bad customer experience, up from 59% 4 years ago!

  • 53% of peopled surveyed, indicated that they respond to a satisfaction survey to provide the brand/retailer with general feedback vs. 22% who respond due to the incentive.

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ServiceVISION combines Customer Satisfaction Surveys and Mystery Shopping to identify what’s really important to customers. Our approach supports our clients on forming and implementing their overall customer service strategy.

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SMTP -> get_lines(): $str is "220 mail.reach.co.uk Microsoft ESMTP MAIL Service ready at Tue, 28 Mar 2017 07:06:45 +0100 "
SMTP -> get_lines(): $data is "220 mail.reach.co.uk Microsoft ESMTP MAIL Service ready at Tue, 28 Mar 2017 07:06:45 +0100 "
SMTP -> FROM SERVER:220 mail.reach.co.uk Microsoft ESMTP MAIL Service ready at Tue, 28 Mar 2017 07:06:45 +0100
SMTP -> get_lines(): $data was ""
SMTP -> get_lines(): $str is "250-mail.reach.co.uk Hello [10.10.2.40] "
SMTP -> get_lines(): $data is "250-mail.reach.co.uk Hello [10.10.2.40] "
SMTP -> get_lines(): $data was "250-mail.reach.co.uk Hello [10.10.2.40] "
SMTP -> get_lines(): $str is "250-SIZE 25600000 "
SMTP -> get_lines(): $data is "250-mail.reach.co.uk Hello [10.10.2.40] 250-SIZE 25600000 "
SMTP -> get_lines(): $data was "250-mail.reach.co.uk Hello [10.10.2.40] 250-SIZE 25600000 "
SMTP -> get_lines(): $str is "250-PIPELINING "
SMTP -> get_lines(): $data is "250-mail.reach.co.uk Hello [10.10.2.40] 250-SIZE 25600000 250-PIPELINING "
SMTP -> get_lines(): $data was "250-mail.reach.co.uk Hello [10.10.2.40] 250-SIZE 25600000 250-PIPELINING "
SMTP -> get_lines(): $str is "250-DSN "
SMTP -> get_lines(): $data is "250-mail.reach.co.uk Hello [10.10.2.40] 250-SIZE 25600000 250-PIPELINING 250-DSN "
SMTP -> get_lines(): $data was "250-mail.reach.co.uk Hello [10.10.2.40] 250-SIZE 25600000 250-PIPELINING 250-DSN "
SMTP -> get_lines(): $str is "250-ENHANCEDSTATUSCODES "
SMTP -> get_lines(): $data is "250-mail.reach.co.uk Hello [10.10.2.40] 250-SIZE 25600000 250-PIPELINING 250-DSN 250-ENHANCEDSTATUSCODES "
SMTP -> get_lines(): $data was "250-mail.reach.co.uk Hello [10.10.2.40] 250-SIZE 25600000 250-PIPELINING 250-DSN 250-ENHANCEDSTATUSCODES "
SMTP -> get_lines(): $str is "250-AUTH NTLM LOGIN "
SMTP -> get_lines(): $data is "250-mail.reach.co.uk Hello [10.10.2.40] 250-SIZE 25600000 250-PIPELINING 250-DSN 250-ENHANCEDSTATUSCODES 250-AUTH NTLM LOGIN "
SMTP -> get_lines(): $data was "250-mail.reach.co.uk Hello [10.10.2.40] 250-SIZE 25600000 250-PIPELINING 250-DSN 250-ENHANCEDSTATUSCODES 250-AUTH NTLM LOGIN "
SMTP -> get_lines(): $str is "250-8BITMIME "
SMTP -> get_lines(): $data is "250-mail.reach.co.uk Hello [10.10.2.40] 250-SIZE 25600000 250-PIPELINING 250-DSN 250-ENHANCEDSTATUSCODES 250-AUTH NTLM LOGIN 250-8BITMIME "
SMTP -> get_lines(): $data was "250-mail.reach.co.uk Hello [10.10.2.40] 250-SIZE 25600000 250-PIPELINING 250-DSN 250-ENHANCEDSTATUSCODES 250-AUTH NTLM LOGIN 250-8BITMIME "
SMTP -> get_lines(): $str is "250-BINARYMIME "
SMTP -> get_lines(): $data is "250-mail.reach.co.uk Hello [10.10.2.40] 250-SIZE 25600000 250-PIPELINING 250-DSN 250-ENHANCEDSTATUSCODES 250-AUTH NTLM LOGIN 250-8BITMIME 250-BINARYMIME "
SMTP -> get_lines(): $data was "250-mail.reach.co.uk Hello [10.10.2.40] 250-SIZE 25600000 250-PIPELINING 250-DSN 250-ENHANCEDSTATUSCODES 250-AUTH NTLM LOGIN 250-8BITMIME 250-BINARYMIME "
SMTP -> get_lines(): $str is "250 CHUNKING "
SMTP -> get_lines(): $data is "250-mail.reach.co.uk Hello [10.10.2.40] 250-SIZE 25600000 250-PIPELINING 250-DSN 250-ENHANCEDSTATUSCODES 250-AUTH NTLM LOGIN 250-8BITMIME 250-BINARYMIME 250 CHUNKING "
SMTP -> FROM SERVER: 250-mail.reach.co.uk Hello [10.10.2.40] 250-SIZE 25600000 250-PIPELINING 250-DSN 250-ENHANCEDSTATUSCODES 250-AUTH NTLM LOGIN 250-8BITMIME 250-BINARYMIME 250 CHUNKING
SMTP -> get_lines(): $data was ""
SMTP -> get_lines(): $str is "334 VXNlcm5hbWU6 "
SMTP -> get_lines(): $data is "334 VXNlcm5hbWU6 "
SMTP -> get_lines(): $data was ""
SMTP -> get_lines(): $str is "334 UGFzc3dvcmQ6 "
SMTP -> get_lines(): $data is "334 UGFzc3dvcmQ6 "
SMTP -> get_lines(): $data was ""
SMTP -> get_lines(): $str is "235 2.7.0 Authentication successful "
SMTP -> get_lines(): $data is "235 2.7.0 Authentication successful "
SMTP -> get_lines(): $data was ""
SMTP -> get_lines(): $str is "250 2.1.0 Sender OK "
SMTP -> get_lines(): $data is "250 2.1.0 Sender OK "
SMTP -> FROM SERVER:250 2.1.0 Sender OK
SMTP -> get_lines(): $data was ""
SMTP -> get_lines(): $str is "250 2.1.5 Recipient OK "
SMTP -> get_lines(): $data is "250 2.1.5 Recipient OK "
SMTP -> FROM SERVER:250 2.1.5 Recipient OK
SMTP -> get_lines(): $data was ""
SMTP -> get_lines(): $str is "354 Start mail input; end with . "
SMTP -> get_lines(): $data is "354 Start mail input; end with . "
SMTP -> FROM SERVER:354 Start mail input; end with .
SMTP -> get_lines(): $data was ""
SMTP -> get_lines(): $str is "250 2.6.0 Queued mail for delivery "
SMTP -> get_lines(): $data is "250 2.6.0 Queued mail for delivery "
SMTP -> FROM SERVER:250 2.6.0 Queued mail for delivery
SMTP -> get_lines(): $data was ""
SMTP -> get_lines(): $str is "221 2.0.0 Service closing transmission channel "
SMTP -> get_lines(): $data is "221 2.0.0 Service closing transmission channel "
SMTP -> FROM SERVER:221 2.0.0 Service closing transmission channel