Service Vision - 01483 711300

  • ServiceVISION Mystery Shopped 2800 locations to test the levels of staff knoweldge within leading high street mobile phone companies. During this activity, we found that only 37 members of staff could demonstrate the expected product information!

  • A recent campaign showed that 32% of people interviewed, did not notice any in-store POS advertising our clients brand!

  • Recent research has identified that 86% of UK consumers quit doing business with a company because of a bad customer experience, up from 59% 4 years ago!

  • 53% of peopled surveyed, indicated that they respond to a satisfaction survey to provide the brand/retailer with general feedback vs. 22% who respond due to the incentive.

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ServiceVISION combines Customer Satisfaction Surveys and Mystery Shopping to identify what’s really important to customers. Our approach supports our clients on forming and implementing their overall customer service strategy.